Overview
At Urban Gents Men’s Salon we strive to provide premium, timely service. Our cancellation policy helps us manage appointments fairly and keep wait times minimal for all clients.
Booking & Confirmation
When you book an appointment, you'll receive a confirmation via the contact method you provided (call, SMS, or WhatsApp). Please ensure your contact details are accurate to receive reminders and updates.
Cancellation Window
To avoid charges, please cancel or reschedule at least 6 hours before your scheduled appointment. Cancellations made within 6 hours may be subject to a cancellation fee.
No-Show Policy
If you do not show up for your appointment without prior notice (no-show), a no-show fee may apply. Repeated no-shows may require advance payment to secure future bookings.
Late Arrivals
We recommend arriving 5–10 minutes early. Late arrivals may result in a shortened service to avoid impacting other clients. If there is insufficient time to complete the service, we may need to reschedule.
Rescheduling
Rescheduling is free if done within the cancellation window. For events or high-demand slots, we may ask for confirmation to hold your new appointment.
Fees & Refunds
Cancellation and no-show fees, if applicable, are charged per the service booked. Refunds (if any) are processed via the original payment method and may take several business days.
How to Cancel or Reschedule
You can cancel or reschedule via WhatsApp at +91 98765 43210, by phone, or through our website booking interface (if available).
Exceptional Circumstances
We understand emergencies happen. Please contact us directly and we will handle exceptional cases sympathetically on an individual basis.